Resolving Connection and Invitation Issues on Orah
Overview
If you are unable to connect to your children on Orah or encounter issues such as expired or missing invitations, the solution lies in contacting your child's school directly. Orah follows strict security protocols, and schools are responsible for managing invitation processes. This guide will walk you through the steps to address these issues effectively.
Common Issues and Their Resolutions
1. Unable to Connect with Children on Orah
If you are experiencing difficulty connecting to your children through Orah and require the invitation to be resent, Orah cannot handle the resending process without the school's consent. To resolve this:
Contact your child's school directly and request them to resend the invitation.
Alternatively, you can forward the message or email from Orah support to the school for further assistance.
2. Expired Orah Invitation Request
If your Orah invitation request has expired and you need a new one:
Reach out to your child's school to request a fresh invitation.
Note that Orah's support team is unable to send invitations directly for security and privacy reasons.
Why Contacting the School is Important
Orah enforces strict data privacy and security measures, which limit its direct involvement in invitation-related issues. Schools are uniquely authorized to manage these processes, ensuring control and compliance with privacy standards.
Summary
To address connection or invitation-related problems on Orah:
Contact your child's school for assistance.
Understand that Orah cannot take direct action without the school’s authorization.
By engaging with your school, you'll ensure that these issues are resolved quickly and securely.
Related Topics
How to Navigate the Orah Application
Common Troubleshooting Steps for Orah