If you notice that Advisory Sections aren’t appearing in Orah after a sync, you may see a warning like:
“Unable to sync advisorySections. This requires additional permissions.”
This article explains why this happens, what it means for your data, and how to resolve it so Advisory Sections sync successfully.
What’s Happening
Your Orah integration is working—but it doesn’t yet have permission to access Advisory Section data.
Orah connects to your SIS using an authorized account. If that account doesn’t have access to advisory-related data, Orah can’t pull Advisory Sections during the sync.
When this happens:
The sync continues to run successfully
Most data syncs as expected
Advisory Sections are skipped until the required permission is added
Why Reauthorizing Alone Doesn’t Fix It
Reauthorizing the integration refreshes the connection, but it does not change data access.
If the account used to connect Orah doesn’t have permission to read Advisory Sections, reauthorizing won’t unlock that data. The correct permission must be added first.
How to Fix the Issue
You’ll need help from an administrator in the system Orah is connected to.
What to Do
Identify the account that was used when the Orah integration was first authorized
Ask your system administrator to add the advisory-related permission required for API access
Once the permission is added, return to Orah
Re-run the sync
After this, Advisory Sections should appear in Orah as expected.
Don’t See an “Advisory” Permission?
That’s okay—permission names can vary depending on your system setup.
If you’re unsure which permission enables Advisory Sections:
Reach out to your SIS support team
Ask them to confirm which API permission allows access to Advisory or Advisory Group data
Have that permission applied to the account connected to Orah
What You’ll See Once It’s Fixed
After the correct permission is added:
Advisory Sections will sync automatically on the next run
No additional configuration is required in Orah
The warning will no longer appear
Need Help?
If you’re not sure which account is connected or want us to double-check the sync from our side, Orah Support is happy to help.