Orah

The blue chat bubble is missing from the bottom-right corner of Orah.

Clicking Help &amp; Learn → Chat Support does nothing.

- The blue chat bubble is missing from the bottom-right corner of Orah.
- Clicking Help &amp; Learn → Chat Support does nothing.

This is almost always caused by your school network or browser, not your Orah account. A web filter, firewall or browser extension is blocking the scripts that load our support chat, so there's nothing for Orah to open.

Quick check: Try Orah on mobile data or a home network. If the bubble appears there, your school network is blocking it.

Fix: ask your IT team to allow these domains

- <code>*.segment.com</code>
- <code>*.segment.io</code>
- <code>*.intercom.io</code>
- <code>*.intercomcdn.com</code>
- <code>*.intercom-messenger.com</code>

All of these use HTTPS (port 443), and live chat runs over the same port and hostnames, so no extra ports or WebSocket rules are needed.

If chat loads but messages don't arrive in real time

Your filter is probably inspecting encrypted traffic (SSL/TLS inspection), which can break live chat connections. Ask IT to exclude <code>*.intercom-messenger.com</code> from inspection.

Open Orah in a private/incognito window with browser extensions turned off, in case an extension is blocking chat.

1. Refresh Orah after the allowlist change.
2. Open Orah in a private/incognito window with browser extensions turned off, in case an extension is blocking chat.

Email us at <a href="mailto:support@orah.com" rel="nofollow noopener noreferrer" target="_blank">support@orah.com</a>.

Related: <a href="https://success.orah.com/en/articles/6258723-how-to-whitelist-orah-subdomains">How to Whitelist Orah Subdomains?</a>

What to do if the chat bubble doesn't appear in Orah, or Chat Support does nothing when clicked.

Troubleshooting a missing support messenger

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Troubleshooting a missing support messenger

Symptoms

Why this happens

Fix: ask your IT team to allow these domains

If chat loads but messages don't arrive in real time

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