Orah integrates with Wonde to sync student, staff, and photo data from school information systems including KAMAR, iSAMS, Synergetic, SIMS, and others. This article covers how to diagnose and resolve student photo sync issues via Wonde.

When Orah connects to your SIS via Wonde, it requests student and staff photos as part of the regular sync. Photos are fetched by Wonde from your SIS and passed through to Orah. If photos are not appearing or updating in Orah, the issue is typically in one of these areas: photos not yet uploaded to the SIS, missing Wonde permissions, or a sync error that requires investigation.

Before investigating Wonde or Orah, confirm that student photos are present in your SIS. Photos cannot sync if they haven't been uploaded to the source system.

Wonde requires specific permissions from your SIS to access student photos. If these permissions were not granted during initial setup, or were removed during a the account setup, photos will not sync.

If your school recently received a request to update your Wonde account permissions, your Orah account manager will have shared the steps directly with you.

Photo sync failures sometimes appear as errors in Orah's integration sync log.

If photos are present in the SIS and permissions are correct, try triggering a manual sync:

If your school uses KAMAR, confirm that your KAMAR configuration allows external systems to access student photos. If photos were recently added or updated in KAMAR, allow time for KAMAR's export process to run before expecting them to appear in Orah. Contact Orah support if photos are still missing after a full sync cycle.

If your school uses iSAMS and you are seeing photo sync errors in the Orah integration log, contact Orah support with the error details. Some iSAMS photo sync issues require coordination between Orah and iSAMS to resolve at the API level.

Include in your request: your SIS name, approximately how many students are affected, and any error messages from the sync log.