FAQs
23 articles
- Staff Android App — Mobile View Improvements and Save ConfirmationUX improvements to the Orah Staff Android app including an improved mobile layout and a success toast when saving
- How do I reset my account password?
- How to adjust/edit staff account Access permissions?
- How to Import your Student Contacts through a CSV?Upload via CSV - Any relevant contacts involved in the Leave request process: Hosts, parents, guardians, family and friends.
- Deactivating a studentUsed for when students have graduated or aren't returning.
- Edit, review, or copy your pass
- Customize transport optionsAdd more detail to your leave records and keep track of how students are traveling
- How can I manage multiple Orah accounts for different roles like staff, parent, or student?
- How to Delete a Live EventIf you need to remove an event that is currently live, follow the steps below. This action permanently deletes the event and all related student responses, so proceed with caution.
- Why Was My Pass Cancelled?
- How to Reactivate a Cancelled Pass
- How to Download a Report for Emergency RollsYou can quickly download reports for emergency rolls directly from your Orah board. These reports provide a summary of student safety statuses — showing who has been marked as safe…
- How to Ungate Students on Orah
- Why Staff Can’t Create a New Activity Feed Post (and the Quick Fix)
- How to Merge Student Records in Orah (SIS)
- Requesting a Change to Synced Data Fields in Orah
- Students or data not syncing from your SIS
- Pass endorsements not showing / Scheduled passes missing from Student Tile
- Understanding the Final Approval Options for Leave/Pass Requests in Orah
- Syncing SIS Reasons to Orah
- How to Find Rejected PassesIf you need to review passes that were rejected, you can locate them through the Archived Passes section inside the Requested tab. This guide walks you through exactly where to…
- Emergency Roll: Fixing Staff vs Student Misclassification and Accessing Roll HistoryHow to identify and resolve staff vs student misclassification on emergency rolls, verify your participant list, and access completed roll history.
- Wonde Integration: Troubleshooting Student Photo Sync FailuresHow to diagnose and resolve student photo sync failures when using the Wonde integration, including permission checks, sync log review, and SIS-specific guidance.