🧩 Overview
The Visitor Aware integration connects Orah’s Emergency Roll with Visitor Aware’s visitor management system.
Once connected, schools can:
View all checked-in visitors during an emergency
Filter visitors by destination or location
Send emergency alerts via email and SMS
Identify visitors who cannot be contacted
This ensures full visibility of students, staff, and visitors in one place.
🔧 Before you begin
Make sure you have:
Access to Orah Admin Console
Access to Visitor Aware admin account
A valid Visitor Aware API key
At least one Visitor Aware location configured
🧭 Step 1: Generate your API key in Visitor Aware
Before connecting, you need to generate an API key from Visitor Aware.
Follow these steps:
Log in to your Visitor Aware admin account
Go to System Settings
Click Integration Management
Select Orah
Click “Click here to generate an API key”
Copy the generated API key
Click Save
What to do next
Copy and securely store the API key
You’ll use this in Orah in the next step
🧭 Step 2: Connect Visitor Aware in Orah
Log in to Orah
Go to App Directory
Click on Integrations tab
Select Visitor Aware
Click Connect to Orah
Paste your API key
Click Verify
What happens next
Orah validates the API key
A connection indicator confirms the link
🧭 Step 3: Select location and enable integration
After verifying the API key:
Select a Visitor Aware location from the dropdown
Click Enable Integration
⚠️ Important:
The selected location determines which visitors appear in Emergency Rolls.
🧭 Step 4: Manage your connection
Once connected, you can:
Re-verify API key (if expired or changed)
Change the linked location (requires saving)
Disconnect the integration
🔍 What happens after connecting
Visitors in Emergency Roll
A new section appears in Emergency Roll:
Visitors to Notify
Staff can:
Include or exclude visitors
Filter by destination
View total visitors and contact availability
Visitor data included
Orah displays:
Visitor name
Check-in time
Destination
Phone and email (if available)
Photo (if available)
Unreachable visitors
If a visitor has no phone and no email:
A warning banner appears
Staff are alerted to physically locate them
Sending alerts to visitors
Staff can send alerts via:
Email
SMS
Messages are sent using Visitor Aware contact details.
💡 Best Practices
Always verify your API key before drills
Ensure the correct location is selected
Test the integration during emergency drills
Keep visitor contact details up to date in Visitor Aware
❓ FAQs
Where do I get the API key?
From Visitor Aware → System Settings → Integration Management → Orah.
Can I connect multiple locations?
No. You can link one Visitor Aware location per Orah school.
Can I change the location later?
Yes. You can update it in the integration settings and save changes.
Why don’t I see visitors in Emergency Roll?
Integration may not be enabled
Incorrect location may be selected
No visitors are currently checked in
What happens if the API key expires?
The integration will show an error. Re-verify or update the API key.
Can visitors be marked Safe or Unsafe during an Emergency Roll?
No. At this time, visitors included through the Visitor Aware integration cannot be marked as Safe or Unsafe within Orah Emergency Roll.
Will Emergency Roll still work if the integration fails?
Yes. Emergency Roll continues, but visitor data will not be included.
🔧 Troubleshooting
Invalid API key
Re-enter the API key
Click Verify again
Location dropdown not loading
Check API key validity
Retry verification
Visitors not appearing
Confirm integration is enabled
Confirm correct location is selected
Ensure visitors are checked in
Error in Emergency Roll
If the Visitor Aware connection fails:
An error appears in the Visitors to Notify section
A link is provided to fix the integration
⚠️ This does not block Emergency Roll.