Emergency rolls in Orah classify every person in the system as either a student or a staff member to ensure accurate accountability during drills and real emergencies. Occasionally a person may appear in the wrong list, or a staff member may not appear at all. This article explains the common causes and how to resolve them.

When you run an emergency roll, Orah builds the participant list based on the roles and account types assigned to each person in the system. People with a staff role appear in the staff section; people with a student role appear in the student section.

If a person has both a staff account and a student account — or if their SIS data sends conflicting role information — Orah may classify them incorrectly.

The most frequent cause of misclassification is a person who has both a staff account and a student account in Orah — for example, a staff member who was previously a student at the same school. If the old student record is still active, they may appear in the student list or in both lists.

Fix:

Another common cause — and one that cannot be fixed from the Admin Console — is a student who is also holding a parent account. This usually happens because the student was listed as a sibling or as a contact on another student's record, which created a parent-type account under their name. The student then appears in the wrong list on an emergency roll, or appears twice.

The unwanted parent account has to be removed by Orah support. Contact Orah support with the student's name and, if you know it, the other student's record where they were listed as a sibling or contact.

⚠️ Warning: do not use Merge Students to fix this. Siblings are not duplicate records, and a merge is irreversible. Merging two sibling records combines their history, passes and contacts into one and cannot be undone. If you are unsure whether two records are genuinely the same person, contact Orah support before merging anything.

If your SIS has a person marked with a student-type role rather than a staff role, Orah will import that classification. Check the person's record in your SIS and confirm their role is set correctly. If the SIS data is correct but the issue persists in Orah, contact Orah support for investigation.

We recommend running a test drill periodically — not only for practice, but to verify that the participant list is accurate before it matters in a real situation:

After an emergency roll is completed, the record and any notes taken during the roll are saved. To access them:

If you have difficulty locating notes from a completed roll, contact Orah support — they can help locate the record.

An old or orphaned emergency roll that still shows under "Rolls in progress" and cannot be completed from the app has to be cleared by Orah support from the backend. Contact Orah support with the roll name and the date it was started. Leaving it there does not prevent you from starting a new emergency roll.

If a staff member does not appear in the emergency roll:

Note that appearing on the roll and being able to act on it are two different things — staff who are not collaborators on the roll type will receive the alert but will have no button to mark themselves safe. See Emergency Rolls.