This video demonstrates how to use the Attendance Concerns page as a checklist to track, action, and manage attendance alerts:

⏎ Go back to Attendance Concern (Alert) Settings

Orah Attendance Alerts have a separate page where all alerts can be actioned on. The Attendance Concerns (Alerts) Page introduces a streamlined system for managing attendance alerts, now actionable and centralized in a new 'Attendance Concern' section. Staff can update statuses (Concern Opened, Action Needed, Concern Closed), comment, tag colleagues, and track history for better collaboration. Filters, sorting, and search options enhance navigation while email notifications keep teams informed of status changes.

🧭 Nav : Location > Attendance > Attendance Concern

https://app.orah.com/staff/supervise/attendance/insights/concerns

Attendance alerts have a new setting at the end that allows schools to set the concern status. By default, all the concerns are set to 'Concern Opened'.

Read more about how to setup an attendance alert here: https://success.orah.com/en/articles/9854002-attendance-concern-alerts-settings

Attendance Concern Entries

Each entry contains:

There are 3 statuses: Concern Opened, Action Needed, and Concern Closed.

Click on any entry to open a modal > click the dropdown in the top right corner > choose the desired status.

Note - changing the status of the concern would alert the concern staff via email.

Add comments and share notes with other staff members. Use '@' to notify a specific staff member who will receive an email with a link.

Note - comments cannot be edited or deleted.
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History captures the status changes — which staff made the change, from which status, to which status, and when.

Data can be filtered by Today, Last 7 days, Last 30 days, Last 12 weeks, Last 12 months, or Custom Date.

Sort by Created time, Student First Name, or Student Last Name. Use the search bar to filter by student name.

Staff alert emails now include the specific class attendance records that triggered the alert directly in the email body, making it faster to assess the situation without opening the platform.

Managing attendance concerns efficiently ensures accurate tracking and timely intervention. To review concerns, navigate to the Attendance Concerns tab and use the search or filter options to locate specific issues. Assess the concern type and frequency to determine its severity. If a concern has been addressed, update records or add notes if necessary, then mark it as Closed to resolve it. For unresolved concerns, particularly those marked Action Needed, follow up with the student or guardian. If attendance issues persist, consider escalating the concern for further intervention.