Checking your students in and out of a location has never been easier.
Checking a student out
When you are wishing to update the location of a student, simply select the student/s from your Home Board and then select Location.
The update location pop up will appear. From here, simply select the new location bar for a drop down menu of all locations that this student can check in or out to.
Some locations require a leave pass, these location have this indicated on the drop down menu.
Once you've selected your location and filled in the pass (if required), simply press the start transit button
NB; you can also toggle on the in-transit option for your student to track how long it takes them to get from their departure destination to their arrival location.
Your student will now be checked out to that location.
Checking in a student
Students can be checked into a location based on their in-transit location settings or manually when the student has arrived at the location. Simply go through the same steps above to check your student/s in.
Troubleshooting: a location is missing from the dropdown
If a location you expect to see doesn't appear in the Update Location dropdown for a student, this is almost always a location-configuration issue rather than a bug. Check the following, in order:
Check-in method not enabled for this location. Open the location's settings (Admin Console > Locations) and confirm the relevant Check In Method is toggled on — Staff App for staff-initiated check-ins from the Homeboard, Student App for student self check-in, NFC Checkpoints or Kiosk Checkpoint for hardware check-ins. A location with none of these enabled won't be selectable anywhere. See Understanding interactive zones and locations for what each toggle controls.
SIS-synced location not made interactive. Locations imported from a SIS (Blackbaud, Veracross, etc.) have User Interactive Tracking disabled by default. Two settings must both be enabled before the location is selectable: User Interactive Location on the location/zone, and the relevant Check-in Rule (Staff Check-in / Student App Check-in). Turning on User Interactive Location alone is not enough.
Open Pass required but no pass type is set. If a location requires a pass to check in/out of, confirm a pass type is actually selected in the location's settings — otherwise the location can fail to appear as a valid destination.
Wrong zone or restricted visibility. Confirm the location sits in a zone the student's cohort has access to check into.
If you've checked all of the above and the location still isn't showing, contact support@orah.com with the student's name and the location you expected to see, and we'll take a look.