Managing Multiple Orah Accounts for Different Roles
Orah requires unique email addresses for each user role (staff, parent, or student) to ensure secure and seamless access to account-specific features and data. Here is a comprehensive guide on how to manage accounts for different roles.
Using Unique Email Addresses for Different Roles
To manage accounts for multiple roles in Orah (e.g., staff, parent, or student):
Create Separate Accounts: Each role must have a dedicated account using a distinct email address. For instance, if you are both a staff member and a parent, you will need to set up one account with your staff email address and another account with a different email for your parent role.
Sign In Using the Relevant Account: Log in with the appropriate email address for the role you wish to access. Switching between roles requires signing out of one account and logging into the other.
Student Accounts: Students must also use a separate email address from staff or parents. Ensure that their account is linked correctly to avoid confusion or access issues.
Switching Between Accounts
To switch between accounts for different roles:
Log out of the current account by signing out in the Orah app or web portal.
Use the distinct email and credentials for the desired role and log in securely.
Parent and Student Account Management
Accessing Student Information: Parent accounts are specifically designed to view and monitor their child’s student information. Make sure that the parent account is set up with an email address different from the staff or student roles.
Email Address Consistency: Double-check that each role-specific account is correctly associated with unique email addresses to avoid login or access errors.
A student appears as another student, or can't accept their student invitation
If a student cannot accept their student invitation, or the wrong student's name appears on their pass requests, the cause is usually a sibling contact.
What happens: the student was listed as a sibling contact on another student's record. When contacts on that record were invited, the student received and accepted a parent invitation. Because that email address is now attached to a parent account, their own student invitation cannot be accepted, and the sibling's name shows against actions they take, such as pass requests.
How to fix it:
Contact Orah support and ask for the parent account created against that email address to be removed. This cannot be done from the Admin Console.
Once the parent account is removed, re-send the student invitation to the same email address.
Ask the student to accept the new invitation and log in again.
Do not use Merge Students to resolve this. Siblings are two different people with two legitimate records, not duplicate records, and merging is irreversible. Merging them will not fix the invitation and cannot be undone.
Avoiding this: do not invite all contacts on a student record indiscriminately. Sibling contacts are included in the contact list, so a bulk invitation sends parent invitations to students. Review the contact list and invite only the contacts who should hold a parent account.
FAQ
Q: Can I use the same email address for a staff and student account?
A: No. Each role must have a unique email address to ensure proper access and account management.
Q: How do I manage dual roles effectively?
A: Create separate accounts with unique email addresses for each role, log out from one account, and use the relevant credentials to log into another.
By following these guidelines, you can efficiently manage multiple roles in Orah while avoiding access or account conflicts. If you encounter further issues, reach out to Orah support for additional assistance.
Update: Staff members who are also a parent can now use the same email address for both their staff and parent accounts — a separate email is no longer required. Student accounts still need their own unique email address.