🧩 Overview
In Orah, parents connected to a student can view and endorse leave requests depending on their Parent Access settings and the leave workflow configuration.
Parent visibility controls what parents can see, while endorsements control what parents may be asked to approve.
These are separate settings, which means a parent with Restricted Visibility may still be asked to endorse a leave request in some situations.
Why it matters
Helps schools control what parents can view
Ensures endorsements go to the correct parent
Prevents confusion during leave approvals
Applies to:
✅ Admins
✅ Pastoral Managers
✅ Staff managing Leave Requests
Parent Visibility Settings
Restricted Parent Access controls what parents can see in the Orah Families app.
Unrestricted Visibility
Parents can view:
All leave requests
Full pass details
Host information
Restricted Visibility
Parents can only view:
Leave requests they personally submitted
They cannot see:
Other leave requests
Host details
Requests created by students or staff
Only Admins can change parent visibility settings.
Parent Endorsements
Leave workflows can require endorsements from different people, such as:
Parent endorsement
Host endorsement
Parent endorsements are sent to connected parent accounts in Orah.
Host endorsements are usually completed through a host email link.
Important: Restricted Parents May Still Endorse
A common assumption is that restricted parents will never be asked to endorse leave requests.
This is not always the case.
If a leave request requires a Parent endorsement, Orah looks for a connected parent account.
If only one parent is connected in Orah, that parent may still receive the endorsement request — even if they have Restricted Visibility.
Restricted visibility only controls what parents can see, not whether they can be selected as an endorser.
Example Scenario
A student submits a leave request that requires:
Host endorsement
Parent endorsement
Connected contacts:
One connected parent account (Restricted Visibility)
One parent not yet connected
One host contact
What happens:
The host receives the host endorsement request.
The system looks for a connected parent account.
The endorsement request is sent to the only connected parent.
The restricted parent can endorse the leave request.
The second parent will not receive endorsement requests until they are connected in Orah.
🧭 Step-by-Step Instructions
Update Restricted Parent Access
Go to Admin Console → Contacts
Find the student or parent contact
Locate the connected parent account
Edit the parent access setting
Choose:
Unrestricted Visibility, or
Restricted Visibility
Click Save
💡 Best Practices / Tips
Connect all relevant parents to ensure endorsements go to the correct person.
Use Restricted Visibility only when needed.
Review leave workflows to confirm which endorsements are required.
❓ FAQs
Can a restricted parent endorse a leave request?
Yes.
If a restricted parent is the only connected parent account, they may still receive endorsement requests.
Restricted visibility only affects what parents can see.
Why did the endorsement go to the wrong parent?
This usually happens when only one parent account is connected in Orah.
Invite the correct parent to create an account so endorsements can route correctly.
Can hosts endorse leave requests?
Yes.
Host endorsements are separate from parent endorsements and are usually completed through an email link.
🔧 Troubleshooting
A parent received an endorsement request unexpectedly
Check:
Which parents are connected in Admin Console → Contacts
The leave workflow endorsement requirements
Add or connect the correct parent if needed.
A parent cannot see a leave request
Check whether the parent is set to Restricted Visibility.
Restricted parents can only see requests they submitted themselves.