🧩 Overview
In Orah, parents connected to a student can view and endorse leave requests depending on their Parent Access settings and the leave workflow configuration.
Parent visibility controls what parents can see, while endorsements control what parents may be asked to approve.
These settings work together. Parents must have the appropriate access level to receive and act on endorsement requests.
Why it matters
Helps schools control what parents can view
Ensures endorsements go to the correct parent
Prevents confusion during leave approvals
Applies to:
✅ Admins
✅ Pastoral Managers
✅ Staff managing Leave Requests
Parent Visibility Settings
Restricted Parent Access controls what parents can see in the Orah Families app.
Unrestricted Visibility
Parents can view:
All leave requests
Full pass details
Host information
Restricted Visibility
Parents can only view:
Leave requests they personally submitted
They cannot see:
Other leave requests
Host details
Requests created by students or staff
Only Admins can change parent visibility settings.
Parent Endorsements
Leave workflows can require endorsements from different people, such as:
Parent endorsement
Host endorsement
Parent endorsements are sent to connected parent accounts in Orah.
Host endorsements are usually completed through a host email link.
Important: Restricted and Endorsement
Restricted parents will not receive or be asked to complete endorsement requests.
If a leave request requires a parent endorsement, Orah will only send the request to parents with Unrestricted Visibility.
If all connected parents are set to Restricted Visibility:
No parent endorsement will be requested
The leave request may show as “No endorsements required”
Example Scenario
A student submits a leave request that requires:
Host endorsement
Parent endorsement
Two connected parent accounts (both Restricted Visibility)
One host contact
What happens:
The host receives the host endorsement request.
No parent endorsement is sent.
The leave request proceeds without parent endorsement.
🧭 Step-by-Step Instructions
Update Restricted Parent Access
Go to Admin Console → Contacts
Find the student or parent contact
Locate the connected parent account
Edit the parent access setting
Choose:
Unrestricted Visibility, or
Restricted Visibility
Click Save
💡 Best Practices / Tips
Connect all relevant parents to ensure endorsements go to the correct person.
Use Restricted Visibility only when needed.
Review leave workflows to confirm which endorsements are required.
❓ FAQs
Can a restricted parent endorse a leave request?
No. Restricted parents are not included in endorsement flows and will not receive endorsement requests.
Why did the endorsement go to the wrong parent?
This behaviour has changed. Endorsements are now only sent to parents with Unrestricted Visibility.
If no eligible parent exists, no endorsement will be sent.
Can hosts endorse leave requests?
Yes.
Host endorsements are separate from parent endorsements and are usually completed through an email link.
🔧 Troubleshooting
A parent received an endorsement request unexpectedly
Check:
Which parents are connected in Admin Console → Contacts
The leave workflow endorsement requirements
Add or connect the correct parent if needed.
Why does the pass show “No endorsements required”?
This usually happens when:
A parent endorsement is required in the workflow
But all connected parents are set to Restricted Visibility
Since no eligible parent is available, the system skips the endorsement step.
A parent cannot see a leave request
Check whether the parent is set to Restricted Visibility.
Restricted parents can only see requests they submitted themselves.