Database Management
You can check whether your school database is integrated with Orah on the integration page in the Admin Console.
More information can be found in this guide.
You can also access Orah's Open API documentation here.
If your school database is integrated with Orah:
Check the the integration is running correctly by viewing the Last Sync Time (it should be within the last 24 hours), and whether there are any error messages
Ensure the correct sync objects are connected
Review linked sync objects
Click "New Sync Object" in the top right of your screen to review the objects which are currently unlinked
Ensure SIS Groups are showing correct information
Ensure Houses are showing correct information
If your school database is not integrated with Orah:
If your database is NOT connected and you think it should be, please contact support@orah.com, or your Customer Success Manager
Next:
Ensure SSO is configured
Assign a default location to all students
Consider adding custom profile fields into the database
Review your Tag filters
Staff Profiles and Permissions
Ensure Staff User Roles are configured
Invite new staff to activate their Orah account
Encourage staff to download the Orah Mobile App
Send Orah Best Practice collection to new staff
Set staff notifications
Admins can impersonate users to configure settings on their behalf, or troubleshoot to provide support
Primary Boarding Workflows
Regularly review each of the primary boarding workflows to ensure everything is set up correctly. You are encouraged to book account reviews with you Orah Customer Success Manager to ensure best-practise.
Leave & Locations
Ensure your location list is aligned with Best Practice:
Three Zones: On-Campus / Off-Campus / Home
Ensure majority of locations require a Pass
Configure the Map View
Assign a default location to all students
Review your list of leave/pass types: ensure all sign-out scenarios are accounted for
It is recommended to review your Leave/Pass settings in a call with your Orah Customer Success Manager
For Events, consider setting up Event Passes, instead of using Open Passes, and review relevant help articles here
Rollcall
Ensure your Roll-call settings have been configured
Many schools are unaware that Explained Absences can be distinguished from Unexplained Absences
Review your Emergency Roll Settings
Pastoral Notes
Ensure your Pastoral Categories have been configured
Discuss whether AI Pastoral Summaries will be used this year
End of Shift Reports
Mass Messaging
Forms
General Support
Review the Changelog for recent updates
Troubleshooting "missing chat support"